FAQ
Most frequent questions and answers
How long before I get a response to my query?
During Dutch working hours, we aim to respond to client queries within 2 hours and partner queries within 4 hours.
What are the Dutch working hours?
Our standard working hours are 9:00 AM to 5:00 PM, CET (Central European Time).
Is your team available on weekends?
Our team typically works from Monday to Friday. For urgent matters, weekend support can be arranged.
How do I get in touch with technical support?
You can reach us through the Mantab.One Slack instance or the email address provided to you.
Which VPN should I use?
We require all work to be done using a secure VPN, details of which will be provided upon collaboration.
How secure is your support portal?
MT1.DEV uses advanced security protocols to ensure that your data is protected.
Is remote support available?
Yes, we specialize in providing remote support to clients globally.
How experienced are your developers?
Our developers possess senior-level expertise in their respective fields.
Do you offer specialized support for different coding languages?
Absolutely, we have experts in Web3, DevOps, Fullstack, Flutter, ReactJS, Python, Laravel, PHP, Vue JS, and more.
How do you ensure quality control?
Our internal review processes and adherence to the code of conduct ensure the highest level of quality.
What is the main mode of communication with clients?
Our primary mode of client communication is through the Mantab.One Slack instance.
Do you provide any training materials?
We do offer orientation and training materials to help you get acquainted with our processes and tools.
Is immediate onboarding possible?
Yes, we aim for a streamlined onboarding process to get you the support you need as quickly as possible.
What are the payment options?
We offer multiple payment options, including wire transfers and online payments.
Do you offer volume discounts?
We offer tiered pricing and volume discounts for long-term or large-scale projects.
What is the cancellation policy?
Our cancellation policy will be shared during the contract negotiation phase.
Do you provide progress updates?
Yes, regular updates are part of our commitment to transparency and effective communication.
Can I switch my assigned developer or support person?
Yes, we want to ensure you’re completely satisfied with the service you’re receiving.
Is there an option for urgent or expedited support?
Expedited support options can be arranged based on your specific needs.
Who do I contact for billing queries?
For any billing-related questions, please contact our accounts department through your Mantab.One email.
S. van Dijk - COO
Code of Conduct at Mantab One
At Mantab One, we are committed to providing high-quality services to our partners and clients. Our code of conduct outlines the values and procedures that guide our collaborations.
Standards of Collaboration:
- Timely Response: We promise to respond to partners within a 4-hour timeframe during Dutch working hours. For clients, our aim is a 2-hour response time.
- Communication: All communications will be in perfect English and in the Mantab.One style. We only use Mantab.One email addresses for client correspondence.
- Technical Expertise: Our team members and partners are expected to have senior-level skills in their code specialty.
- Availability: We work according to Dutch working hours, considering a maximum time difference of 6 hours.
- VPN Requirement: All work is conducted over a secure VPN.
- Transparency: We value honesty and encourage partners and team members to promptly communicate any limitations or constraints.
- Continuous Improvement: We are dedicated to refining our practices to offer top-tier service to partners and clients.
By adhering to these standards, we aim to establish successful and productive partnerships.